Legal notice

Exchange Only Policy

  1. If the product you are exchanging is less expensive than the product you want, we will create a payment link for the difference in the amount and send the same to you to make the payment to complete the purchase. Please note that the payment link will be active for 72 hours.

  2. If the product you are exchanging is more expensive than the product you want, we will issue you a Store Credit voucher for the difference in the amount owed to you, which can be used on our website only for another purchase. The store credit voucher will be valid for 6 months only. The Store Credit voucher cannot be redeemed at our physical retail store.

  3. If you have changed your mind and returning the product for no exchange, then the return shipping charges to our warehouse needs to be borne by you.

  4. All Products returned and exchanged are subject to inspection and checks by Shoe Central in order to determine the legitimacy of the complaint/return. Please note that the exchange policy is only applicable to Products returned in original packaging that are unused, unworn, unwashed and undamaged with all original tags, labels, barcodes, user manual, warranty card, seal and stickers intact along with invoice. Please ensure that all the returned Products are packed securely and safely to prevent any loss or damage during transit. Products damaged in transit do not qualify for a refund or replacement.

  5. For all returns, the refund amount will be the purchase price paid LESS the value of the Coupon applied, if any. In case we are unable to replace the damaged/defective Product, we will refund your amount through the original payment method, subject to verifications by our quality team. In case of unavailability of stocks, You will be eligible for complete refund on return of the Product.

  6. Exchanges will be shipped within 2 weeks from receipt of the returned goods by You at our warehouse, subject to completion of the above stated processes and availability of stock. We will bear the shipping costs of the new product that is being sent to you.

GOVERNING LAW: The S&R Policy shall be governed and construed under the laws of India and the courts of Delhi shall have exclusive jurisdiction.